Return Policy

VueSonic LLC

2800 Biscayne Blvd #520

Miami, FL 33137

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please write the order number on a paper inside the return package or on the box so we can identify the purchase and refund to your original method of payment. 

For sanitary reasons, silicon cleaning kit replacements and self-cleaning pads are exempt from being returned.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

It may take some time before your refund is officially posted.If you did not receive a refund 10 days after it's confirmed, contact your credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.